Return and Exchange Policy

General Policy

Our products are sold with the understanding that all sales are final. We do not offer returns or exchanges once a purchase is made. Please review your order carefully before making a purchase to ensure it meets your needs.

Exceptions

• Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, please contact us immediately to discuss potential refund or exchange options.
• Order Cancellation: Orders that have not yet been shipped may be eligible for cancellation. Please contact us directly for assistance.

Special Considerations

• Solar Panels, Generators, and Other Specific Items: Sales of solar panels, generators, solar module racking, open box items, special orders, orders over $10,000, and oversized items are final. These items cannot be returned or exchanged.
• Large Orders: Orders exceeding $10,000 are subject to our final sale policy, with no returns or exchanges permitted.

Additional Information

• Contact Information: For any questions or concerns regarding our policy, or to inquire about a defective or damaged product, please reach out to us at:
  • Phone: 1-877-352-5396
  • Email: sales@northwestscada.com

Summary

Please ensure your purchase decision is final, as we are unable to accommodate returns or exchanges. Our team is available to answer any questions you may have prior to your purchase to help ensure your satisfaction.