Return and Exchange Policy
General Returns
- Eligibility: Returns accepted within 30 days of purchase.
- Condition: Products must be new, unused, and in original packaging.
- Restocking Fee: A 35% restocking fee applies.
- Shipping Costs: Customers responsible for all return shipping costs.
- Non-Returnable: Opened/used products not accepted, $120 inspection fee applies. Damaged products will be refused.
- Cancellation: Orders not yet shipped can be canceled with a restocking fees.
Exchanges
- Eligibility: Exchanges allowed within 30 days of purchase.
- Condition: Products must be new, unused, and in original packaging.
- Process: Contact us to initiate an exchange and receive instructions.
- Restocking Fee: A 35% restocking fee applies.
- Shipping: Customers are responsible for shipping costs associated with the return and shipping of the exchanged product.
Solar Panel Returns
- Final Sale: All sales are final. No returns, refunds, or exchanges.
Large Orders
- Limitations: For orders over $10,000, returns or exchanges may be refused, subject to a 35% restocking fee.
Return Process
- RMA Number: Obtain by emailing sales@northwestscada.com
- Packaging: Securely pack the item with proof of purchase.
- Mail To:
- Northwest SCADA
- Attn: Returns, RMA#: [Your RMA Number],
- PO Box 721, Lytton, British Columbia V0K 1Z0, Canada.
- Shipping Method: Use a trackable method.
Refunds
- Inspection: Post-inspection, refunds processed within 30 days.
- Billing Cycles: May appear in 1-2 billing cycles.
- Credit Card Fee: A 2.9% + $0.30 fee may be deducted.
Exceptions
No returns or exchanges for:
- Solar Panels,
- Generators,
- Solar Module Racking,
- Open Box items,
- Special orders,
- Orders over $10,000,
- Oversized items.
Defective/Damaged Products
- Contact us for refund or exchange options.
Additional Notes
- Restocking Fee: 35% fee applies to all returns and exchanges.
- Credit Card Fee: Non-refundable.
- Solar Panel Sales: Final, no returns or exchanges.
- Shipping Costs: Shipping fees from the original order are non-refundable as they cover the initial cost of delivering the item to the customer.
Questions
Contact us at:
- Phone: 1-877-352-5396
- Email: sales@northwestscada.com