Return and Exchange Policy

General Returns

  • Eligibility: Returns accepted within 30 days of purchase.
  • Condition: Products must be new, unused, and in original packaging.
  • Restocking Fee: A 35% restocking fee applies.
  • Shipping Costs: Customers responsible for all return shipping costs.
  • Non-Returnable: Opened/used products not accepted, $120 inspection fee applies. Damaged products will be refused.
  • Cancellation: Orders not yet shipped can be canceled with a restocking fees.

Exchanges

  • Eligibility: Exchanges allowed within 30 days of purchase.
  • Condition: Products must be new, unused, and in original packaging.
  • Process: Contact us to initiate an exchange and receive instructions.
  • Restocking Fee: A 35% restocking fee applies.
  • Shipping: Customers are responsible for shipping costs associated with the return and shipping of the exchanged product.

Solar Panel Returns

  • Final Sale: All sales are final. No returns, refunds, or exchanges.

Large Orders

  • Limitations: For orders over $10,000, returns or exchanges may be refused, subject to a 35% restocking fee.

Return Process

  1. RMA Number: Obtain by emailing sales@northwestscada.ca
  2. Packaging: Securely pack the item with proof of purchase.
  3. Mail To:
    • Northwest SCADA
    • Attn: Returns, RMA#: [Your RMA Number],
    • PO Box 721, Lytton, British Columbia V0K 1Z0, Canada.
  4. Shipping Method: Use a trackable method.

Refunds

  • Inspection: Post-inspection, refunds processed within 30 days.
  • Billing Cycles: May appear in 1-2 billing cycles.
  • Credit Card Fee: A 2.9% + $0.30 fee may be deducted.

Exceptions

No returns or exchanges for:

  • Solar Panels,
  • Generators,
  • Solar Module Racking,
  • Open Box items,
  • Special orders,
  • Orders over $10,000,
  • Oversized items.

Defective/Damaged Products

  • Contact us for refund or exchange options.

Additional Notes

  • Restocking Fee: 35% fee applies to all returns and exchanges.
  • Credit Card Fee: Non-refundable.
  • Solar Panel Sales: Final, no returns or exchanges.

Questions

Contact us at: