Shipping Policy

Local Pickup Option: Northwest SCADA is excited to offer local pickup for our customers’ convenience. Please note that our product availability varies across different locations. Therefore, not every item may be in stock at your selected pickup location.

Shipping Options: We provide a variety of shipping services. Occasionally, third-party suppliers handle our inventory and shipping. Regardless of your chosen carrier at checkout, Northwest SCADA and its Partners retain the right to select the shipping courier. Please understand that specific delivery times cannot be guaranteed, and any delays after dispatch from our or our partners’ warehouse are beyond our control.

We mainly use carriers like Purolator, Loomis Express, and Day & Ross. Other orders may be shipped via Canada Post, UPS, Canpar, or Fedex. Some items in your order might be shipped separately, but shipping and handling charges will not exceed what is stated at checkout.

Single Solar Module Shipping: For shipping Solar Panels, a minimum of 4 modules per order is required. Orders for less than 4 modules imply acceptance of our single module shipping conditions. Northwest SCADA isn’t liable for any damage to panels shipped in quantities less than four. This includes damages during transit, unloading, or handling by any party. No replacements will be provided for such damages.

Order Delays: Please be aware that we cannot guarantee specific courier delivery times and are not responsible for delays after the product has left our or our partners’ facilities.

Return Inquiries: For return-related questions, please refer to our Return Policy at northwestscada.com/return-policy.

Contact Us: For any inquiries about our shipping policy, please contact us at:

• Phone: 1-877-352-5396
• Email: sales@northwestscada.ca

This policy aims to provide clarity and ensure a smooth experience for our customers. Thank you for choosing Northwest SCADA.